Frequently Asked Questions
Find quick answers to common questions about hardware purchasing, warranties, shipping, and payment terms.
Shipping
Do you offer free shipping?
Yes — qualifying US orders over $199 unlock free ground shipping. Expedited and freight options are also available.
Do you ship internationally?
Yes. Duties and taxes are paid by the customer unless quoted otherwise.
Condition & warranty
What is certified refurbished?
Tested, repaired if needed, and sold with a 30-day replacement window.
How do returns work?
Request an RMA within 30 days. Unused items may incur a restocking fee.
Payments
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) processed securely via Stripe, as well as ACH payments and bank wire transfers for enterprise orders.
How do wire transfer and ACH payments work?
For large volume or high-value enterprise hardware orders, wire and ACH transfer details are provided directly during checkout or by requesting an invoice through our sales desk.
Still have questions?
Our team is available Monday through Friday to answer technical questions and configure custom quotes:
Direct Line
(321) 788-5899Email Us
info@powerlinedevices.comOffice Address
1317 Edgewater Dr Suite #6089, Orlando, FL 32804